myUCT Frequently Asked Questions
From what date is myUCT available? |
Who gets a new mailbox? All students email addresses will have a @myuct.ac.za mailbox, except for postdoctoral fellows. Postdoctoral fellows will migrate together with staff to Microsoft Exchange in 2013. |
Do I have to have a new mailbox? Undergraduate and honours students Yep. Isn't it exciting? Prior to 31 March 2012 you were able to access your old mailbox. This mailbox has since been deleted and you can now only access your myUCT mailbox. Masters and doctoral students As from January 2013 all masters and doctoral students will be provisioned with a myUCT mailbox. Your mailbox content will not be migrated from GroupWise to Outlook but you can pull your GroupWise mail into your new myUCT mailbox. |
How do I access the myUCT mailbox? There are a number of ways to get to it, depending on what you are using. Some examples:
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What is my email address? Your myUCT email address is in the following format: Studentnumber@myuct.ac.za | What username and password should I use? You don't log on using your UCT username - you log on using your email address and your UCT password. |
What happens if someone sends mail to my old address? Mail sent to your studentnumber@uct.ac.za email address will be returned to its sender. | Do I have to notify all my contacts about this new email address? Yes. All UCT's automated systems have been updated to reflect the change of students' email addresses. You, however, need to inform your contacts of the change to your email address. |
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What happens if I have a studentnumber@uct.ac.za and name.surname@uct.ac.za email address? On 31 March 2012 all undergraduate and honours students who previously had @uct.ac.za mailboxes, had their mailboxes deleted. If you are an existing masters or doctoral student then your @uct mailbox will remain active and accessible until you graduate, but your @myUCT email address will be your official mailbox going forward. If you are a new masters or doctoral student you will only receive a @myUCT mailbox. |
How do I manage password updates? When you change your password using Password Self-Service, your new password will automatically be synchronised to your myUCT account. In terms of Connected Accounts, your GroupWise password will automatically change, but if you have a connected account in your myUCT account which is linked to GroupWise it will need to be manually changed to reflect the new changed password. This is done by editing the connected account in the same way you set it up. Once you leave UCT you can continue to use Password Self-Service to change your myUCT account password. |
Were there consultations to change the email addresses? Yes. There has been extensive consultation right across the
university and at a number of levels within the UCT hierarchy. ICTS submitted
proposals to various committees, fora and departments, including the
university's Communication and Marketing Department and the SRC. As a result of
this consultation process, the myUCT domain was chosen. | What happened to my old email?
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Why can't we keep our old email addresses? UCT is using three email systems: GroupWise (postgraduate students and staff), myUCT and Microsoft Exchange (staff). During the first phase, only undergraduate and honours students moved to myUCT. Staff and now Post-doctoral fellows mailboxes are currently being migrated to Microsoft Exchange and as of January 2013 masters and doctoral students will use myUCT. During the first phase in order to correctly route mail, a second domain was required and a decision was taken to give all undergraduates and honours students a new domain name. This is similar to decisions taken by other South African Higher Education Institutions when they moved to the Live@Edu platform. In 2013, the Office of the Registrar made a decision to migrate all masters and doctoral students to myUCT as well. |
How do I automatically redirect my incoming myUCT email to another email account ?The Outlook Redirect Help file provides you with step by step instructions on how to redirect your emails. |
What happens when I leave UCT? You have full use of your @myuct account for life. |
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How can I log on to myUCT without signing out of Hotmail? There are a few options available that allows you to use more than one Windows Live ID at a time. | How do I open and view delivery reports in myUCT? The Search for Message Delivery Reports web article provides step by step instructions on how to perform these tasks. |
Does this count towards my student Internet quota? Access to the email and calendaring pages does not count towards your Internet quota, however, access to SkyDrive does count towards your quota. This restriction is expected to stay in place for the time being. | Does myUCT have a complete address book like GroupWise? Only students are listed and visible in the myUCT system. Staff addresses are not visible on this system. |
Will Outlook 2010 be offered as a local email client? We will install Outlook on
student computing lab workstations if lab
owners require us to do so.
| Will there be less spam? The Microsoft cloud-based email service uses Forefront Online Protection for Exchange (FOPE) to prevent spam and phishing. Read more about the system’s spam filtering and message hygiene. |
Why is Windows Live Messenger not working? Microsoft has replaced Windows Live Messenger with Skype. To get Skype, download it from the Internet. Once you have downloaded and installed Skype, you can sign in using your network credentials. More information on Skype is available on the About Skype page and on the Skype Help page, as well as on the ICTS website. |
Is the myUCT email platform and SkyDrive stored overseas? myUCT is a cloud-based solution and everything is stored overseas. All user support and email administrative tasks (e.g. mailbox administration) are handled by ICTS, but we do not host any back-end systems on-site, except our own identity management servers (which we already had in production and use for account provisioning).
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My myUCT password is not working Please only use Password Self-Service to change your password. These are the requirements for new passwords:
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Some UCT emails are not going to the myUCT email account All on-campus systems have been updated to reflect your new address. You, however, need to inform individuals of your new address as any email sent to your old mailbox will be returned to its sender.
| I am unable to send emails from myUCT If you are using Google Chrome, try disabling the Skype toolbar. You can also try opening your email in incognito mode.
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myUCT does not work with the latest Internet Explorer The Outlook Help files provided by Microsoft indicate that you should be able to access myUCT using any version of Internet Explorer (IE) from version 7 upwards. Click here for more information about browser compatibility. | I cannot get past the connect to the proxy stage Follow these steps to access your myUCT account for the first time: |
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After setting up your new password in Password Self-Service, wait about five minutes before logging into myUCT.ac.za so that the new password can be synced to all UCT systems. The error message might come up because you tried to get in too quickly after changing the password - and then kept on trying.
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I don't see the See All Options link You may have inadvertently chosen the "Basic" interface. You can fix this by doing the following: |
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I have a complaint We hope that everyone is as excited as we are about myUCT, but if you have a bad experience or ideas for improvements, please send an email to icts-feedback@uct.ac.za |
How can I stay informed of what happens next? Go to www.myuct.ac.za or follow us on Twitter. |